Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

...

Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

...

Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

...

Resolved! PA-HA Server - Drive Error

we are getting a commit error and HA peer end status "Non-functional drive error detected".

Then we suspended the Secondary firewall after making the local device function it's showing a passive state and now it's working as expected

Issues with phase 1 of ipsec

Hi, i've been having an issue with getting the phase 1 of our ipsec tunnel to a customer up who is using a watchguard firewall.

As far as i can see our phase 1 settings match up, but i keep getting the no proposal chosen error in the logs.

I've attache

...

User names with two different domain prefixes - inconsistent rule application

I'm semi-reposting this because it didn't get any bites in another topic/discussion area and this seems to be a lot busier.

I'm having an issue where are users are showing up in the logs as both domainname\username and domainname.com\username.

Wh

...

Domain config on Split Tunnel

Hi All,

I have excluded few of the domains in Split Tunnel config. I am not able to verify if the split tunnel is working curretly. If we check the route print we are not seeing any difference in the route table. Is there any way i can test this or c

...

Bandthwidth Issue

We are getting hardly up to 6 Mbps download & 60-70 Mbps upload. The problem is with download.

When we connect the laptop directly with Tata, it is showing full bandwidth during speed test.

But while connecting through Firewall, the download spee

...

USER-ID Rules

Hi Team,

We have implemented SAML authentication for GP users. Since then the Source User logs are being seen as email IDs and not with the SAMACCOUNTNAME. So the rules implemented with the LDAP user groups are not working. Is there any way we can ge

...

Different use cases for having Cloud Identity Engine setup in Cortex XDR

What are the different use cases for Cloud Identity Engine in the environment

Resolved! Sub-Interface Configuration

Hi All,

Please help. I never configured Sub-Interface in PA. There is a new requirement to configure a sub-interface under already configured interface. So my doubt is how this Sub-interface if we already configured the physical interface with the IP

...

Resolved! Editing server profile removes the credentials from server settings. Is this a defect?

Hi,

In the LDAP server profile section, if you open an existing profile and edit any field (example even an ip address) , it automatically removes the account credentials from the server settings for all servers defined in the server profile.

Simpl

...

Resolved! Is a spare unit ( FW) sold to distributor under warranty ?

Any idea is a spare unit bought by the distributor to support customers under warranty ?

If not, can the distributor exchange

1.) for any faulty spare unit

2.) upgrade to a new model

Thanks.

How to check Content version in 7.9 Agent version

Hello All,

Greetings for the Day!

Kindly find below snap, how to check Content Version In New Agent version (7.9).

We have observed that we are not getting "Open Log file" Option in the latest 7.9 agent version which earlier present in 7.8 version

...

MGMNT Slow and Serching logs slow and Syslog server issue.

Device Model: PA-5220 HA Mode Active-standby

PAN-OS 10.0.0

The questions below as I couldn't find anything on Palo Alto website.

Recently we have upgraded Palo Alto to v10.0.0.

1. Web management interface became very slow and searching logs takes very

...

Can't access support portal, oddly enough

I try to log into the support portal, and it takes my creds and MFA, and then gives me: "An unexpected error has occurred. Please contact support." (The irony is not lost on me.) I can't call, because the automated support line is expecting me to hav

...