02-26-2022 08:26 AM
Hi
I am a PA customer, I am trying to register a case, but triggered single sign on error and insisting to contact the salesforce support! I dont understand it. I cleared the cache, changed the browsers, no joy.
Anyone experienced this?
Thanks in advance.
03-03-2022 12:33 AM
Hi @MBasheer1 ,
I'm sorry to hear that you're experiencing SSO issues.
Have you managed to login in the meantime. Your account seems valid and active from my end.
If you still have SSO problem then I recommend reaching out to support and have the CSR team check your account and your entitlements: https://www.paloaltonetworks.com/company/contact-support
Cheers !
-Kiwi.
08-14-2023 07:45 PM
I'm also experiencing the same issue.
How to reach out to the support team if we can't log in to the support page?
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