05-15-2026 09:17 AM
Hello community,
Has anybody experienced an issue with getting access to the knowledgebase articles recently?
I am being redirected to a login page each time when try to open a link to the article provided by Google in search results. Once I successfully log in I get the same "Single Sign-On Error" with a text (https://knowledgebase.paloaltonetworks.com/_nc_external/identity/saml/SamlError😞
We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.
Are the KB's going to be locked permanently or is it a kind of temporarily issue? Does anybody know how to resolve it?
Thank you!
05-15-2026 02:26 PM
Hi @dh ,
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