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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Resolved! PA-445 setup on Mac

Hey All, Completely new to firewall configurations, so i'm hoping to get some clarity. I was tasked to configure a PA-445, i'm trying to do a basic setup and can log into the GUI but the option to setup through the Standard method doesn't do anything after clicking the button. The ZTP setup works when i click on that button and can see the in...

Resolved! Customer support portal not open

Dear Team, I want to tell you whenever I login to customer service portal then its gives error . please tell how to resolve this error. Error: An unexpected error has occurred. Please contact support.

Palo Alto Networks Certified Security Professional

I’ve just begun my journey toward the Palo Alto Networks Certified Security Professional certification. As a native French speaker, I feel more comfortable studying in my first language, and I was wondering whether the training platform I’m currently using — Customer Hub - The Learning Center — is available in French. Studying in French would gr...

M.Djoko by • L0 Member
  • 1746 Views
  • 1 replies
  • 0 Likes

Resolved! Restriction for generative AI application

Hello Our company has purchased licenses for certain generative AI applications, such as ChatGPT and Gemini. We would like to enforce access only through company-provided licensed accounts and block access using personal accounts or unauthenticated sessions. Can this be achieved through the firewall? Thanks,

Resolved! Export excel

I'd like to be able to export the details behind the Software NGFW Credits Dashboard in one file with the credit pool numbers. Right now i have to go into each profiles details to export

Resolved! Questions about PAN-303959

Attention: Global TPM team, Hi, I have some question about PAN-303959.----Traffic that is incorrectly identified as unknown-tcp/unknown-udp eventually drops due to an App-ID resource limitation issue.----https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-9-known-and-addressed-issues/pan-os-11-2-9-known-issues Q1...

MasaW by • L2 Linker
  • 4803 Views
  • 2 replies
  • 2 Likes

Resolved! Change Geolocation IP Address

Hi When going to threatvault -> IP Feed our customer noticed his IP is wrongfully shown as US. How and where would one request to update the feed? Thanks,

ShaiW by • L4 Transporter
  • 1439 Views
  • 3 replies
  • 0 Likes

SAML authentication with cookies won´t work

Dear community, In our globalprotect setup, we have client certificate authentication in the portal (transparent for user) and SAML authentication in the gatewayWe have enabled cookies in the gateway, so after first SAML authentication, the firewall won´t intitiate authentication again wile cookie lifetime is available.We have disabled single ...

Carracido by • L4 Transporter
  • 1641 Views
  • 3 replies
  • 0 Likes

Resolved! GP with saml authentication always redirects to idp

Hi community! In our globalprotect configuration, with SAML authentication and cookies in both portal and gateway, we observe that the firewall will redirect to the idp always, regardless of using cookies for authentication. We can see in the GP logs the cookies are being used but in the auth.log we see the redirection from firewall to idp. Th...

Carracido by • L4 Transporter
  • 1340 Views
  • 1 replies
  • 1 Likes

Existing traffic stops suddenly, and changing of interface MTU resolved it.

Hi Community, I have query related to the current issue. I need to dig it more and want to know about the behavior of issue.Issue: one of the public website is stopped working suddenly, and user unable to access the site.Behavior is previously it was working and the same MTU value, but its stopped.I got to know with the counter below client hell...

Account Permisison

Team,After logging in I am unable to access the following areas, please see the attach image: -Costumer support -Knowledge Base Could some please provide guidance on how to solve this issue? Thank you in advance.

Cloud NGFW: Mandatory Panorama Upgrade to 11.2.7-h4 or higher for managing Cloud NGFW Firewalls.

Mandatory Panorama Upgrade to 11.2.7-h4 or higher for managing Cloud NGFW Firewalls Symptom Panorama may see issues managing Cloud NGFW for AWS and Azure Firewall Resources if not upgraded to version 11.2.7-h4 or later by April 07, 2026. For Cloud NGFW for AWS, Panorama Managed Firewall Resources may see issues if Panorama AWS Plugin is not u...

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