Authorization code issue

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Highlighted
L3 Networker

Authorization code issue

Hi,

I’m facing problem when trying to activate licenses with the authorization code

We have 2 PA  NFR 3020, I succeed to activate licenses in the first one , in the second one it told me that the authorization code is already active ( knowing that paloalto send us the same auth for both)

the screenshot below NFR-auth.PNG

Regards,

Sarah

Hi,

I’m facing problem when trying to activate licenses with the authorization code

We have 2 PA  NFR 3020, I succeed to activate licenses in the first one , in the second one it told me that the authorization code is already active

the error is in the screenshot below

Regards,

Hi,

I’m facing problem when trying to activate licenses with the authorization code

We have 2 PA  NFR 3020, I succeed to activate licenses in the first one , in the second one it told me that the authorization code is already active

the error is in the screenshot below

Regards,


Accepted Solutions
Highlighted
L5 Sessionator

Re: Authorization code issue

Hi Sarah,

I would suggest you to contact Palo Alto for resolution. Auth code issues are hard to solve on forums. Hope this helps. Thank you.

View solution in original post


All Replies
Highlighted
L6 Presenter

Re: Authorization code issue

you cannot use same code for both.

Are you sure you renewed licenses for both device ?

You should contact paloalto to solve that.

Highlighted
L5 Sessionator

Re: Authorization code issue

Hi Sarah,

I would suggest you to contact Palo Alto for resolution. Auth code issues are hard to solve on forums. Hope this helps. Thank you.

View solution in original post

Highlighted
L3 Networker

Re: Authorization code issue

Thank you , i will do that

Highlighted
L6 Presenter

Re: Authorization code issue

Hi Atelcome,

Which means auth code is tied with another serial number. Call PANW support line or email on support@paloaltonetworks.com.

So, they can dis-associate existing serial number and associate new serial number.

Regards,

Hardik Shah

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