auto assistant palo alto networks not working A2

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auto assistant palo alto networks not working A2

L4 Transporter

Hi, Today, I could not access A2 (Auto Assistant). When I access https://autoassistant.paloaltonetworks.com

 

{"status":{"result":false,"message":"Invalid Request"}}

 Any idea?

4 REPLIES 4

L5 Sessionator

This should be resolved now. We are in the process of migrating this service between cloud hosting providers, the dns entries between the instances were muddled some. The 'old' AA will be at old.autoassistant.paloaltonetworks.com for 2 more weeks. New tool goes live 12p MST. 

Help the community! Add tags and mark solutions please.

L4 Transporter

It still not working

 

Alpalo_1-1638445602458.png

 

L5 Sessionator

IT is investigating and resolving an SSO error currently. 

Help the community! Add tags and mark solutions please.

L1 Bithead

Hello there.

 

When I try to upload GlobalProtect logs to Autoassistant I get this error

Koulentis_0-1645439889032.png


Is this a known issue?

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