Broken email notifications formatting in version 11.0.1

[nevolex]

Hi all

I noticed that email notifications in ver 11.0.1 are kind of broken from the formatting point if view they just look like a blob of text, instead of a decent formatted email in ver 10.2.4 

is there a way to fix it?

Thank you

[AlexNC]

Hi JeffryN

Thanks for the info on the targeted fixed releases. Yeah must customers we service are on 10.2.x or going to upgrade to 10.2.x
we had some Customers with PA-14xx that hit some hard..... really hard bugs with 11.0.x
We are waiting for some other guinea pigs  to be sent to the slaughter house before we upgrade to the 11 release.

Cheers
Alex

[mhuels]

The Log-Parser of the PAN changes < and > to &gt; and &lt; before transferring it to the mailservice

looks like a dumb programmer 😉

[SBDC]

Sadly, it looks like for 10.2.x branch users, this will not be fixed until 10.2.8, which, at the current rate of update cycles, is sometime in 2025... Not happy with that response from support, but that's where we're at.

[AlexNC]

Well that is more then frustrating.

Do you have a BugID for that?  Seems like Palo Alto is digging deep into Bugaggedon territory here.

[AlexNC]

Do we know when this will be fixed in the 11.x Release?

Cheers

Alex

[JeffreyN]

PAN support told me (on 08/31/23 for relative time reference): "This known issue is planned to be fixed in the versions 10.1.11 or 11.0.3 that are currently planned for this coming month, for those, this issue will be included in the fixes list."

[apiche1]

I went from 10.2.4 to 10.2.6 and now I have the issue. So it exists in 10.2.5 and 10.2.6. 

Bump to get this fixed!

[TonyDeHart]

On 10/17/23 I was told that 10.2.7 would have a fix for this. Originally I was told 10.2.8. 

The ETA I'm told is week of October 23rd.

But as has been discussed, this is a major pain in the neck as it appears to be in PAN-OS and Panorama both. How this got through QA is beyond me.

[AlexNC]

PAN-OS 11.1.0 just got released. PAN-221126

https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-0-known-and-addressed...
But it is not fixed in this release, what a shame.

[nevolex]

Hi AlexNC, I had my high hops for that release as the TAC advised that it should be fixed in 11.0.3 which seems like became 11.1

[AlexNC · Accepted solution]

PAN-OS 11.0.3 got released and the Bug is on the "fixed" list.

https://docs.paloaltonetworks.com/pan-os/11-0/pan-os-release-notes/pan-os-11-0-3-known-and-addressed...
I've updated a Panorama already and waiting for the first e-mail to make it's way to my inbox.
Yeah got my Panorama E-Mails in and all is fine again.

Palo also released 10.2.7 and the Bug made it to the fixed list.

https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-7-known-and-addressed...

Cheers
Alex

[nevolex]

yes, emails now looks fine gain, only took them 1 year to fix, but thanks anyway