Bug in password-string when using GlobalProtect with LDAP?

L0 Member

Bug in password-string when using GlobalProtect with LDAP?

We had some users, who were not able to use VPN. they alway got XML parse-errors in the GlobalProtect Agent log.


We finaly found out, that this users had '<' or '>' in theire passwords. when thy changed theire passwords in some string without these characters, the xml-errors disappeared and thy could login.

we are using GlobalProtect Agent 3.0.0.


Another Bug is, that usernames for login are case-sensitiv. LDAP isn't case-sensitiv, so why GlobalProtect is?

L7 Applicator

Thanks for documenting the issue for us.


If you have time, please create a support case so the bugs can be offcially reported up to the developers and get fixed in future releases.  You can do this with the "Get Support" button in the upper right.

Steve Puluka BSEET - IP Architect - DQE Communications (Metro Ethernet/ISP)
ACE PanOS 6; ACE PanOS 7; ASE 3.0; PSE 7.0 Foundations & Associate in Platform; Cyber Security; Data Center
L4 Transporter



For the use of special caharacters in GP, there was a bug reported which is fixed in 7.0.2 onwards. This seems to be an issue in 7.0.1 only.


https://www.paloaltonetworks.com/documentation/70/pan-os/pan-os-release-notes/pan-os-7-0-2-addressed...   -> Bug 82675


For case senstitive usernames, please report this to support team.




Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!