Can not download Software or Dynamic Updates on PA-200 w/7.01-b19

[ThomasMConnors]

I cannot download Software or Dynamic Updates on PA-200 w/7.01-b19

Cleared all logs and also reviewed tech note "How and When to Clear Disk Space on the Palo Alto Networks Device"

Reviewed LiveCommunity and deleted files in the pcap directory and also the debug-log mp-log files.

Anymore thoughts?

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a0824967@TOMC-PA-200> show system disk-space

Filesystem            Size  Used Avail Use% Mounted on
/dev/sda3             1.9G  1.3G  537M  71% /
/dev/sda5             6.6G  5.7G  584M  91% /opt/pancfg
/dev/sda6             1.9G  429M  1.4G  24% /opt/panrepo
tmpfs                 1.3G  116M  1.2G  10% /dev/shm
/dev/sda8             2.4G  637M  1.7G  28% /opt/panlogs

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a0824967@TOMC-PA-200> show system files

/var/cores/:
total 4.0K
drwxrwxrwx 2 root root 4.0K Feb  1 14:47 crashinfo

/var/cores/crashinfo:
total 0

[vkalal]

> Check in Device > Setup > Services > Service route and see if you are using management interface or any other interface for PAN Updates ?

> Check if the internet connectivity is there for the interface which is used to download the updates

> Check if your dns is able to resolve updates.paloaltonetworks.com

[pankaku]

What error are you getting while trying to download the software? Click on check now and then try to download again.

[Anon1]

Apparently you are still running beta version code (7.0.1-b19). Can you try again with release version installed?

[tsrivastav]

Kindly Mention the error message  which you get when  trying to download  the same it will surely help to find the Root cause of the issue

[reaper]

Hi

since you're still running on beta software, you may first need to refresh the software page and download the 7.0.1 base image (non-beta) before you can upgrade to later maintenance releases