03-15-2017 11:22 AM
Users cannot authenticate to the GlobalProtect website to get the client. Users that downloaded the client before this issue was reported can authenticate with the client. I verified this issue with my own login. I cannot reboot this firewall during business hours.
03-16-2017 02:37 AM
the portal (client download interface + configuration for clients) and gateway (vpn connector) can independently be configured with different authentication mechanisms, therefore someone that already has the client and is connecting to the gateway (not portal) may be able to use different credentials
please verify in portal and gateway if the same authentication profile is configured
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
