Cloud Identity Engine

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Cloud Identity Engine

L2 Linker

While attempting to synchronize an on-premises server with Cloud Identity Engine, we encountered the following errorScreenshot 2023-05-24 221725.pngScreenshot 2023-05-24 221635.png


Confirm the domain name configured on the agent matches the Canonical Name of the domain controller to ensure Cloud Identity Engine can retrieve the NetBIOS name. A derived value (xyxyxyx) is used instead.
Action: Change AD controller Config


Cyber Elite
Cyber Elite

As the error stated, it seems there is a mismatch between the domain name and the Netbios name. You may want to re-confirm the accuracy.  If you feel that this has been done correctly, then please open a case with TAC and they can assist with next steps.

What other questions can we answer for you?

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L2 Linker

Hi @RajeshPremSingh


How could you solve this? I'm facing the same issue.


I highly appreciate feedback on this. Many thanks.


Best Regards

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