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L2 Linker

Hi everybody,

Device: PA-2050

Firmware: 4.0.1

we are getting this error message when we try a commit.

What is happening when this appears and what can we do?

A rollback to a further config version is not helping.

Error message:

Management server failed to send ID request to client device

Commit failed

On Web-Gui and on CLI!




L2 Linker

We have solved the problem by restarting the device-server

> debug software restart device-server

Not applicable

I had the exact same issue last week so I spoke with support and they winded up just resetting the management and device servers.

I was never given a root cause or told how to prevent it from happening in the future.

Prior to having this issue I noticed a failed AV update job so it looked like that may have caused it.

Hope this helps


There seems to be a Problem with the Memory Management

of the Process "mgmtsrvr"

Keep an eye on the Memory usage of mgmtsrv (show system resources)

and restart the Process if it exceeds >700meg



Not applicable

Yes. I experienced the same issue.. Called PAN support and they said this is memory leaked issue.. Its a bug.

It will be fixed is PAN OS 4.0.3.. In the mean while, use back the stable version PAN OS 3.1.7 as advised by PAN support..Smiley Happy


Do you by accident use Firefox 4?

I had exactly the same issue with F4.  Using IE did not return any error anymore.

Make sure to revert the candidate config to the running config (or reboot) to remove 'the bad stuff', although I don't know exactly what the bad stuff was Smiley Wink



How do I restart the mgmtsrv process only?

EDIT: Found it in the CLI Reference Guide

admin@PA-500> debug software restart management-server

Will the debug software restart management-server command affect traffic flowing through the Palo Alto?



Restarting the management server process will not affect user traffic at all.

Thanks for the response

Will restarting the device-server impact user traffic?

No, restarting the device server won't impact traffic.

Thanks. Executing the following commands fixed it for me also

debug software restart management-server

debug software restart device-server

This is the 2nd bug I have found in 4.0.1, does anybody know if this is fixed in 4.0.2?

i suggest to take a look in the release notes

There are more than 50 Bugs fixed between 4.0.1 and 4.0.3



'debug software restart device-server' fixed it for me on PA500 with 4.0.5 installed.

Can someone please clarify what exactly gets restarted in each of the following 2 cases:

- debug software restart management-server

- debug software restart device-server

Not much info about those commands in admin or CLI guide.

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