we are getting this error message when we try a commit.
What is happening when this appears and what can we do?
A rollback to a further config version is not helping.
Management server failed to send ID request to client device
On Web-Gui and on CLI!
I had the exact same issue last week so I spoke with support and they winded up just resetting the management and device servers.
I was never given a root cause or told how to prevent it from happening in the future.
Prior to having this issue I noticed a failed AV update job so it looked like that may have caused it.
Hope this helps
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