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01-13-2023 11:54 PM
Cannot login to the Cortex XDR portal. Also cannot log any Support Cases.
"Unauthorized. Error 4011 when trying to log onto a Cortex XDR tenant.
Then trying to get to log support tickets the following:
Salesforce Single Sign on Error, we can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help
Tried calling Support as a Premium but was told i need to log a call on the portal, which is down. Was then given local account manager's email and that was all the help given.
Other IT Staff here having these issues. And no way to open a support ticket. Phone Support process is terrible and leads to a dead end.
01-14-2023 02:04 AM
I have also facing the same problem.
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