Cortex XDR Sign On Issues - Is there an issue?

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cortex XDR Sign On Issues - Is there an issue?

Cannot login to the Cortex XDR portal. Also cannot log any Support Cases. 

"Unauthorized. Error 4011 when trying to log onto a Cortex XDR tenant.

 

Then trying to get to log support tickets the following: 

Salesforce Single Sign on Error, we can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help

 

Tried calling Support as a Premium but was told i need to log a call on the portal, which is down. Was then given local account manager's email and that was all the help given.  

Other IT Staff here having these issues. And no way to open a support ticket.  Phone Support process is terrible and leads to a dead end.

 

3 REPLIES 3

L0 Member

I have also facing the same problem.

 

I am also facing the same problem and I hope it will fix soon. I will back here soon and right now, I am gonna visit https://auspokiesguide.com/casino/stay/ here to find those sites where I can play online casino games. I want to earn money and that is why I am looking for those sites through which I can earn money online while staying at home.

L0 Member

Issue resolved itself the next day but frustrating having many clients not able to be checked on the weekend and not able to keep support

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!