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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
  • 4142 Views
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User-ID, consistent naming

Greetings! Over time we have collected a variety of user naming formats. For example, domain\user, subdomain\user, user, user@domain and so on. Is there a way to make these names consistent, allowing us to use policies for them effectively? Thanks! Robert

cloughr by • L2 Linker
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Unable to connect the VPN ( X-Auth Support) from the Linux machine using third party client

Hi Team, ++ We have upgraded the firmware from PAN-OS 10.0.11 to PAN-OS 10.1.8 after we are facing a VPN disconnected automatically for Linux users. ++ The Linux users used to connect the firewall using the third-party VPN agent. ++ We have checked the X-Auth Support configuration and it's looking good. ++ Performed the VPN connectivity ...

Palo's behaviour as a Route reflector

We have Nexus 9k routers "R1 and R2" connected to a silverpeak device which is learning routes from the remote sites. The R1 and R2 are also connected to a Palo Alto firewall which is acting a Router reflector for R1 and R2. We are doing BGP in this setup. R1 and R2 are distributing the routes(Learnt via the Silverpeak device) to the Palo Firewa...

pahee87 by • L0 Member
  • 2182 Views
  • 2 replies
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Error should be less than or equal to 2048 characters

Hi everybody We are doing a migration from version 8.1 to 10.2.2h2 and have configured syslog server profiles... We have to customize the format of the logs you have to enter a text, or what happens and that when you enter the text that comes in the reference guide crashes because it exceeds the maximum number of characters, https://docs.p...

Alpalo by • L4 Transporter
  • 2873 Views
  • 1 replies
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SCP export error PAN-OS 10.2

Hi there! I have PA-VM (PAN-OS 10.2). There is a possibility to export software to scp server in Device - Software menu. I've set scp server: Then I try to export software version to this SCP server: and an error appears Meanwhile I can export or import by scp to this server in CLI. I've exported mgmt-pcap or device-state. However there i...

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Mishin by • L1 Bithead
  • 3266 Views
  • 1 replies
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Resolved! Cannot upgrade Cortex XDR from 7.4 to 7.8.1

Hello. We have an issue removing old and installing latest version of Cortex XDR. Device is not showing in PaloAlto console as well. I have red that someone is trying to cleanup system using xdragentcleaner.exe tool, but where can we get it? Thank you in advance! Please note you are posting a public message where community members and ex...

Shared Content-preview Application

Hi Team, I have a doubt with shared content-preview application may i know what exactly it is. Is it the same as applications which we use in the policies? Why do we see that in the CLI configuration when i collect the output in this format? > set cli config-output-format set> set cli pager off> configure# show If we edit any applicatio...

Internet is not working

Internet is not working on broadband and ILL after connecting global protect. but if I connect my laptop to a mobile hotspot and connect to global protect then the internet works fine. can you please suggest why not working internet on broadband and ILL after connect global protect

A weird high latency ping issue with PaloAlto running version 8.1.15 hotfix 3

I have this really weird issue and I don't know how to solve it. I noticed it when I first migrating from Checkpoint over to PaloAlto while doing verification in my Development environment. - A PAN 5050 running 8.1.15 hotfix 3. I have a CentOS host (LinuxB) behind the PAN and another CentOS host (LinuxA) outside the PAN. FW rule is any any all...

dtran by • L4 Transporter
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  • 14 replies
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Windows 10/11 CLI commands for checking VPN connection and which portal

I have several applications I run on my computer. They require that i am VPN'ed into my company since they use servers on the corporate network. Is there a way to add a check when launching one of these programs (I'm thinking writing a windows batch file to accommodate this) that will check to see that I am connected to VPN via GlobalProtect a...

SE_Guru by • L0 Member
  • 5848 Views
  • 1 replies
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Reset MFA- Cortex XDR

Hi all,Want to reset MFA for user who is Managing Cortex XDR admin console. Since am the Super user & Account admin but still unable to find the option to reset MFA. Please help us with the options and steps.

Barakath by • L0 Member
  • 4916 Views
  • 2 replies
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Resolved! PA 820 Has Validate Export and Reinstall all together under Software

Hi All, Just saw three options (Validate Export and Reinstall) altogether under Device>Software (action tab)for PA 820 for PAN OS 10.2.0 . (I can see other versions also have the same 3 options) (apologies for the blurry pic) Wondering if this is normal or any action is needed as I do not see this on other FW-PA 440 as pictured. Thank you i...

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Pras by • L4 Transporter
  • 5603 Views
  • 3 replies
  • 0 Likes
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