General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

Discussions

Ensuring a Safe and Secure Community: How You Can Help

 

Dear LIVEcommunity Members,

 

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

...

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jforsythe by Community Team Member
  • 415 Views
  • 0 replies
  • 2 Likes

Error when commit

Hello,

 

I get this error message when I try to commit after making a change. Change is just a different IP for syslog server. ANy idea why?

palo error.png

GP on Windows 11 - client certificate issue

Our customer is having issues with GP 5.2.10-6 on Windows 11. They are using client certificates for authentication and after a while a connection fails due to no client certificate present. If we check MMC the certificate is present, valid and has p

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santonic by L6 Presenter
  • 5593 Views
  • 4 replies
  • 0 Likes

Resolved! Agentless User-ID not reading Security Log on AD

I'm pretty new to PA so there may be something obvious that I have missed.

The issue I am having is trying to get the Agentless User-ID connecting and reading Security Logs from AD. All the users are coming up as Unknown:

 

 

show user ip-user-mapping al...

stuart.l by L2 Linker
  • 5099 Views
  • 5 replies
  • 0 Likes

No Response from the support team

Are you experiencing no response from the support team? I have a critical issue where my firewall is down for more than 24 hours, call multiple times, post messages multiple times but no response and or call back for a mission critical 4 hour support

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Resolved! Tags text box not visible

I'm running PAN-OS 10.0.7 and for the past few days I've noticed the TAGS text box isn't rendering correctly in the web UI. This is a trend among other IT staff, and seems to be common to Chromium-based browsers. My primary browser is Edge 99.0.1150.

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tlpitch by L0 Member
  • 6798 Views
  • 9 replies
  • 0 Likes

Resolved! noreply mail not arriving

Hi all,

I have a collaborator that is trying to change his password, but when he clicks on "forgot password" link, the portal says the mail is delivered, but he doesn't receive any mail from the "noreply@paloaltonetworks.com".

When i do a message trace

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Guide for troubleshooting Nats security policies

Looking to see if there is a troubleshooting guide for NATS and for Security Policy rules.

 

Searching has turned up various hits here and there, but not something comprehensive as what cisco has on their site for their docs.

 

Am I just looking in the w

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Support portal login error

When I tried to log in to the support portal, getting the below error, earlier I used to login into the portal.

UnAuthorized Access
Your membership has expired or has not been approved, please contact Palo Alto Networks Support.

 

my name : Arumugasamy

em

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Change HA pair from Active/passive to Active Active

Hi All,

 

I will be changing one pair of our firewalls from an active/passive pair to an active/active pair. Whilst confident of what is needed and the process I need to take, has anyone ever gone through this process? Was it problematic, time consumin

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a.jones by L3 Networker
  • 7418 Views
  • 3 replies
  • 0 Likes

PBF Issue

Hello, i have palo alto with 2 ISP(A and B) and 1 internal connection

i enabled the ECMP + simetric return and ecmp setting IP Modulo.

my goal is, force 1 IP segment to ISP B to go to the internet

 

i already setting in PBF, using enforce return simetric

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Vpnc client region null

Hi all,

I'm trying to connect to vpn using vpnc.

Everything works fine, but if I restrict the region in the gateway, vpnc does not connect because it is shown as "Client region: (null)"

Any experience on this?

Thanks

N2Z2 by L2 Linker
  • 1631 Views
  • 2 replies
  • 0 Likes

User-ID with 802.1x problems wired and wireless

Hi all.

 

We have PA-820 with 10.1.2 with User-ID Agent on Windows AD runing version 10.0.4-r23 and we are using Cisco switches for users. We have 802.1x enabled on ports for users. The problem we have is, that PA doesn't recognise users from 802.1x, i

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