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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Resolved! How to configure per-client certs on GlobalProtect?

NOTE: the freeware pfsense firewall can configure a working VPN with user passwords and user certs (2FA) inside of 20 MINUTES. With Palo Alto Networks, I'm on WEEK 6. Where I am at:1) I have GlobalProtect working with password auth. (Had to call tech support, who knew what steps were missing from the documentation.)2) I want to have 2FA: so, I s...

dannyman by • L2 Linker
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PAN-DB URL Filtering Categories list for PAN-OS 10.1.x

Does this document below apply to PAN-OS 10.x.x or just for <9.1 Where Can I Find a Complete List of PAN-DB URL Filtering Catego... - Knowledge Base - Palo Alto Networks We are trying to block URLs on both 9.1.x & 10.1.x, but it seems there are URL categories on the document that are not available for all versions of PAN-OS. We implem...

Resolved! ctd-agent-connection error

Dear Team, The following error is occurring in the firewall type : ctd-agent severity : high event : ctd-agent-connection description : Failed to establish GRPC connection to service : failed to start grpc connection with address ----- I would like to know what causes this error and how to fix it If anyone has had a similar experience, p...

Paloalto cannot resolve specific FQDN through Nslookup & "fqdn refresh" is not working on CLI console

Hello all, Our client company uses FQDN A and B that Nslookup the same IP, and the firewall has a DNS access policy applied with these FQDN.Recently, the customer deleted the DNS of B, and if it is normal operation, it should be normal service with FQDN of A, but DNS blocking issue occurred. In addition, entering FQDN refresh from the CLI does n...

Hip profile cannot check process

Hello all,Hope you are doing well!Currently, we are checking the process through Hip profile setting.
However, some PCs are facing an issue where the Process Check information list is not displayed. I checked the HIP Object settings and found that they are using the same settings and that the same program is running on the PC.In addition, I trie...

XML API response for predefined EDL only returns 1 value instead of the entire list

Hi there,Has any one been able to successfully use the XML API to query the predefined EDL lists and have the ENTIRE list returned back in the response? When I attempt to query say the panw-torexit-ip-list, the XML response only returns using this command: https://<firewall>/api/?REST_API_TOKEN=**********&type=op&cmd=%3Crequest...

mslavens by • L1 Bithead
  • 1569 Views
  • 1 replies
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Failed to update threatss&apps

I have a Paloalto cluster and in the active FW I get the following error when trying to download and install the dynamic updates. Anybody can helps me? Regards

Alpalo_0-1669278366702.png
Alpalo by • L4 Transporter
  • 1974 Views
  • 1 replies
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Mobile device traffic - source users

Mobile users connect to wifi through to active directory authentication but in log-trafic- source users name not showing.(For laptop/desktop source users showing perfectly- this authentication also through AD)

PDF Report outlook missing attachment

Hi, my firewall is set to send PDF reports daily, attachments are usually not visible when receiving emails using Outlook. I tested sending reports to Gmail, but I can't see attachments when I use Outlook to receive emails. But you can see in the web version of Gmail Studying the source code of this email found that Outlook can display attac...

PNG File Chunk Length Abnormal

A strange trend we're seeing the application ms-update return a threat of: PNG File Chunk Length Abnormal It's been occurring since June and the png files related to the threat are named: sw_saber_rey.png sw_saber_luke.png sw_saber_vader.png Anyone else come accross this threat and application/file reference?

jr_dot by • L0 Member
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Is A2 (Auto Assistant) dead?

Hi, Today, I could not access A2 (Auto Assistant).When I access https://autoassistant.paloaltonetworks.com/#/dashboard/my-view-case,returned 504 Gateway Time-out.Why? A2 is very helpful for my customer support business. Thank you.

Mt_103 by • L2 Linker
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  • 13 replies
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Are there performance issues due to object groups?

Hello all,As shown in the attached photo below, the limit on the number of members in the address group of PA-3220 is 2500.1. We are going to apply about 2000 Object Members per address Group to the PA-3220, is there any performance issue? If there were, what performance issues would there be?2. If 4,000 objects are grouped, is there no problem ...

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