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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
  • 4248 Views
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Error should be less than or equal to 2048 characters

Hi everybody We are doing a migration from version 8.1 to 10.2.2h2 and have configured syslog server profiles... We have to customize the format of the logs you have to enter a text, or what happens and that when you enter the text that comes in the reference guide crashes because it exceeds the maximum number of characters, https://docs.p...

Alpalo by • L4 Transporter
  • 2889 Views
  • 1 replies
  • 0 Likes

SCP export error PAN-OS 10.2

Hi there! I have PA-VM (PAN-OS 10.2). There is a possibility to export software to scp server in Device - Software menu. I've set scp server: Then I try to export software version to this SCP server: and an error appears Meanwhile I can export or import by scp to this server in CLI. I've exported mgmt-pcap or device-state. However there i...

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Mishin by • L1 Bithead
  • 3299 Views
  • 1 replies
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Resolved! Cannot upgrade Cortex XDR from 7.4 to 7.8.1

Hello. We have an issue removing old and installing latest version of Cortex XDR. Device is not showing in PaloAlto console as well. I have red that someone is trying to cleanup system using xdragentcleaner.exe tool, but where can we get it? Thank you in advance! Please note you are posting a public message where community members and ex...

Shared Content-preview Application

Hi Team, I have a doubt with shared content-preview application may i know what exactly it is. Is it the same as applications which we use in the policies? Why do we see that in the CLI configuration when i collect the output in this format? > set cli config-output-format set> set cli pager off> configure# show If we edit any applicatio...

Internet is not working

Internet is not working on broadband and ILL after connecting global protect. but if I connect my laptop to a mobile hotspot and connect to global protect then the internet works fine. can you please suggest why not working internet on broadband and ILL after connect global protect

A weird high latency ping issue with PaloAlto running version 8.1.15 hotfix 3

I have this really weird issue and I don't know how to solve it. I noticed it when I first migrating from Checkpoint over to PaloAlto while doing verification in my Development environment. - A PAN 5050 running 8.1.15 hotfix 3. I have a CentOS host (LinuxB) behind the PAN and another CentOS host (LinuxA) outside the PAN. FW rule is any any all...

dtran by • L4 Transporter
  • 14376 Views
  • 14 replies
  • 0 Likes

Windows 10/11 CLI commands for checking VPN connection and which portal

I have several applications I run on my computer. They require that i am VPN'ed into my company since they use servers on the corporate network. Is there a way to add a check when launching one of these programs (I'm thinking writing a windows batch file to accommodate this) that will check to see that I am connected to VPN via GlobalProtect a...

SE_Guru by • L0 Member
  • 6018 Views
  • 1 replies
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Reset MFA- Cortex XDR

Hi all,Want to reset MFA for user who is Managing Cortex XDR admin console. Since am the Super user & Account admin but still unable to find the option to reset MFA. Please help us with the options and steps.

Barakath by • L0 Member
  • 4963 Views
  • 2 replies
  • 0 Likes

Resolved! PA 820 Has Validate Export and Reinstall all together under Software

Hi All, Just saw three options (Validate Export and Reinstall) altogether under Device>Software (action tab)for PA 820 for PAN OS 10.2.0 . (I can see other versions also have the same 3 options) (apologies for the blurry pic) Wondering if this is normal or any action is needed as I do not see this on other FW-PA 440 as pictured. Thank you i...

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Pras by • L4 Transporter
  • 5696 Views
  • 3 replies
  • 0 Likes

Resolved! Panorama and vm upgrade

Hello all! Im gonna upgrade Panorama + a bunch of vms from 10.1.0 to 10.2.x. On the path up to 10.2.x, do i need to stop at 10.1.8 before upgrading to 10.2.x? Or can i just take a leap from 10.1 to 10.2? Also, running Panorama at 10.2.2-h2 and vm's at 10.1.0, will that cause any issues? Or would that be problem free? I expect to run like this...

Resolved! OS Upgrade from 10.0.10 to 10.1.6 U-Turn NAT Stopped Working

Hello, Originally on our PA-3250's we used Source with Bi-Directional NAT and just added in the trusted zone(s) to the security policy for U-Turn NAT to work, and this worked flawlessly. Now we upgraded to 10.1.6 from 10.0.10 and it stopped working. We were able to get some sites working with a new U-Turn NAT statement as mentioned in the arti...

jprosba by • L1 Bithead
  • 4023 Views
  • 2 replies
  • 0 Likes

Downgrade Firewall from 10.0.0 to 9.1.1

Greeting Team! I noticed some problems with a downgrade in my internal lab. So, some information: I want to downgrade from 10.1.7 to 9.1.1 (i need it for the experiment). 1st step i downgrade from 10.1.7 to 10.0.0, everything fine. But, when I want to downgrade from 10.0.0 to 9.1.1 I faced an error with: Upstream NAT not supported on 9.1.1, plea...

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