A new comment has been added on a case [Case#: 02407876] - Unable to log into Support Portal

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A new comment has been added on a case [Case#: 02407876] - Unable to log into Support Portal

L0 Member

Dear Sir,

Asper our dictation we install two Palo alto PA440 box in CESC office and for registration we create a account username: ********* and Password: *********** and it create successfully.

But when we try to support portal by using the account details it  display (UnAuthorized Access /Your membership has expired or has not been approved, please contact Palo Alto Networks Support.) and also not able to update any license it say the device not register.

So we create a case in Palo Alto and they replay The super user on the account is: Chandan Roy chandan.roy@dimensiondata.com you need his approval for access the support portal.

But we don't know ho is Chandn Roy and whey he the super admin of our new account  ??  

WE did everything from our side buy did not get any proper help from support but no solution for the issue.

Both the devices are running without registration and no license.


Model   PA-440

Serial # *****

Serial # *****


Warm Regards,

Sushovan Sarkar 

Cell: 87773 22634


Community Team Member

Hi @cesc_da ,


Looks like CESC is a sub account from RSPG. 

From what I can see 'chandan.roy@dimensiondata.com' is registered as a contact under the CESC account.  Maybe he's a contractor within the CESC company ?


It also looks like support is actively working on the case to have you registered as a super-user on both serials.


I'm afraid, LIVEcommunity can't really help with this.  Please check back in with support on progress with the case.


PS: I'll go ahead and hide the login details you provided in your post... it's never a good idea to post login credentials on a public forum.


Kind regards,


LIVEcommunity team member, CISSP
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