02-05-2023 08:56 PM
I removed an old User-ID agent from Device > User Identification and am now seeing the following critical system log:
User-ID manager was reset. Commit is required to reinitialize User-ID
I'm hoping someone has seen this before and is able to offer some advice.
Thanks so much.
02-06-2023 06:59 AM
There was a really old bug in a previous version of PAN-OS (like in the 8.0 or 8.1 days early in that code branch) that you'd occasionally see this message. A commit force at the time fixed the issue until the root cause was actually addressed via an update.
If a simple commit force doesn't fix things, you can run 'debug device-server reset id-manager type all' and then do a commit force to completely rebuild the idmgr table, which should clear this error message.
02-06-2023 05:30 PM
Thanks, I'll give that a try and let you know how I get on.
02-21-2023 10:02 PM
Finally got to try the commit force but the logs are still coming in. I'll raise another change request to run 'debug device-server reset id-manager type all' and another commit force. Do you know if there is any outage when this command is run?
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