Data plane restart

[sbubnov]

Does anybody faced the problem with data plane intermittent restart with error: "general        general 0  data_plane_1: exiting because service missed too many heartbeats" ?

trying to add new  data channel to remote offices and PA restarts each time I plug-in the cable in the port...

[jdavis]

sbubnov,

PAN-OS sends internal heartbeat health checks to various software processes and hardware components.  The dataplane is restarted in an attempt to recover from this error condition if N number of heartbeats are missed.

Please open a case with the TAC through support.paloaltonetworks.com under Case Management.

Best Regards,

Jared Davis