01-04-2019 07:57 AM
Hello,
We have a couple of PA3020 but only one of them have different wildfire version as currently installed once we saw failed wirdfire update messages. Is it normal behaivior to have a different wildfire verison instllaed even though it is the same model? what could be the reasons of failing update?
devsrv.log | 2018-12-27 14:18:17.596 +0000 Warning: pan_cfg_sysd_parse_response_msg(pan_cfg_sysd.c:859): got error response from cfgpush.s1.comm.cfg: failed to handle WILDFIRE_UPDATE | |
pan_comm_0.log | 2018-12-27 14:18:17.593 +0000 pan_comm_handle_cfg_phase1(pan_host_sysd.c:2164): ctd content changed: wildfire | |
pan_comm_0.log | 2018-12-27 14:18:17.595 +0000 Error: _handle_WILDFIRE_UPDATE(pan_host.c:686): pan_ctd_readin_av() failed | |
pan_comm_0.log | 2018-12-27 14:18:17.595 +0000 Error: pan_host_handle_msg(pan_host.c:1079): failed to handle WILDFIRE_UPDATE | |
pan_comm_0.log | 2018-12-27 14:18:17.595 +0000 Error: pan_comm_handle_cfg(pan_host_sysd.c:582): error in handling 20: failed to handle WILDFIRE_UPDATE | |
pan_comm_0.log | 2018-12-27 14:18:17.595 +0000 Error: pan_comm_load_wildfire(pan_host_sysd.c:816): pan_comm_load_content() failed | |
pan_comm_0.log | 2018-12-27 14:18:17.595 +0000 Error: pan_comm_do_cfg_phase1_dp(pan_host_sysd.c:1930): pan_comm_load_wildfire() failed | |
ms.log | 2018-12-27 14:18:24.696 +0000 Error: pan_mgmtop_do_install_content(pan_ops_content.c:7050): failed to install latest WildFire |
Thanks.
Best regards,
Bomi
01-09-2019 02:20 AM
This was due to the bug of the software version 8.1.1.
PAN-98116:
2018-12-31 10:20:12.226 +0000 Error: _sysd_lns_add_file(sysd_lns.c:152): Unable to open /proc/pan_local_info: Too many open files2018-12-31 10:20:12.227 +0000 Error: sysd_sync_connect(sysd_sync.c:243): socket():: Too many open file
2018-12-31 10:21:02.238 +0000 Error: _sysd_lns_add_file(sysd_lns.c:152): Unable to open /proc/pan_local_info: Too many open files2018-12-31 10:21:02.238 +0000 Error: sysd_sync_connect(sysd_sync.c:243): socket():: Too many open file
Wildfire issues are side effects of this dataplane issue.
01-04-2019 10:40 AM
Hi @Transporter
How often do your firewalls check for and install wf updates and do they do this all at the same time? After this failed update is the update still failing or is it now working again?
01-09-2019 02:20 AM
This was due to the bug of the software version 8.1.1.
PAN-98116:
2018-12-31 10:20:12.226 +0000 Error: _sysd_lns_add_file(sysd_lns.c:152): Unable to open /proc/pan_local_info: Too many open files2018-12-31 10:20:12.227 +0000 Error: sysd_sync_connect(sysd_sync.c:243): socket():: Too many open file
2018-12-31 10:21:02.238 +0000 Error: _sysd_lns_add_file(sysd_lns.c:152): Unable to open /proc/pan_local_info: Too many open files2018-12-31 10:21:02.238 +0000 Error: sysd_sync_connect(sysd_sync.c:243): socket():: Too many open file
Wildfire issues are side effects of this dataplane issue.
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