DNS resolution stops working as long as GlobalProtect connected

[DongQu]

hello guys,

Some of the users got the DNS issue for the external websites after globalprotect connected, the users are able to ping the external IP address but just the DNS does not work.

There was no change applied to the Firewall recently and only a few users got this issue.

not sure if someone else got the same issue and how did you fix that?

Thanks

[Basavaraj]

Hi DongQu,

what DNS servers are configured in your GP settings Internal or External DNS?

what do you see in the traffic logs?

Regards

Basavaraj