Do we have to reinstall globalProtect after a gateway cert was renewed

[qd_056]

Recently we renewed the gateway cert, after that, a few colleagues have to reinstall the globalProtect agent, otherwise he/she will get error message "gateway certificate is invalid".

BTW, we use self-signed certificate.

Is there anyother way could fix this gateway invalid issue?

Thanks

[Mick_Ball]

did you try just restarting the pangps service on local device...

[qd_056]

Did not, will try when have a chance.

[Mick_Ball]

Also... did this cause issues for all users or just a few...

Can't offer much help but just curious...

[qd_056]

not for all users