01-19-2026 05:45 PM
I’m planning to upgrade my PA-440 from PAN-OS 10.2.8-h3 to 11.1.13.
Based on what I’ve read, PAN-OS 11.1.13 is not compatible with my existing User-ID Agent version 10.2.4. I tried upgrading the User-ID Agent to version 11.0.3, but I encountered an error saying “The RPC server is unavailable.” Previously, there were no issues when using User-ID Agent version 10.2.4.
Is it okay to continue using the older User-ID Agent with PAN-OS 11.1.13?
01-19-2026 06:13 PM
Each PAN-OS version has minimum compatible version for PAN softwares.
According to above, PAN-OS 11.1 needs to use UIA 11.0 and above to get support.
You might able to use combination of PAN-OS 11.1 and UIA 10.2, but it is at your own risk and TAC might not help you if you face any issue.
01-20-2026 05:48 AM
No — User-ID Agent 10.2.4 is not officially compatible with PAN-OS 11.1.13.
You can keep using it until you run into issues.
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