Downloading software upgrade on very slow link

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Downloading software upgrade on very slow link

L1 Bithead

I have some pa-220's located at remote places connected to slow uplinks. When trying to download upgrade base image 10.0.0 and its latest minor, the connection terminates by tcp-rst-from-client after 1800 seconds. Then the pa-220 starts downloading again, but only to be terminated after 1800 seconds again.

show jobs all - shows this fail after 1 hour:

Enqueued Dequeued ID PositionInQ Type Status Result Completed 
------------------------------------------------------------------------------------------------------------------------------------------
2023/09/25 21:15:59 21:15:59 5 Downld FIN FAIL 22:16:03

This happens both when downloading through cli and gui. In the GUI, the error message is

  • Failed to download due to generic communication error. Please try again later.
  • Failed to download file

The download happens through an established vpn tunnel via . There seems to be a timer somewhere that terminates after 30 + 30 minutes. Amount downloaded before termination is about 360 Mb. Size of 10.0.0 base is 496 Mb.

 

Is there a timer somewhere that I can adjust to make sure I'll get the complete file before it times out?

2 REPLIES 2

Cyber Elite
Cyber Elite

Until you are looking if any timer exists you can download software from support portal and upload to firewall manually as temporary workaround.

I had similar experience but never got to open TAC case as remote site with slow link got upgrade.

Enterprise Architect, Security @ Cloud Carib Ltd
Palo Alto Networks certified from 2011

Thanks! Manual upload seems to work ok.

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