Downloading software upgrade on very slow link

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Downloading software upgrade on very slow link

L1 Bithead

I have some pa-220's located at remote places connected to slow uplinks. When trying to download upgrade base image 10.0.0 and its latest minor, the connection terminates by tcp-rst-from-client after 1800 seconds. Then the pa-220 starts downloading again, but only to be terminated after 1800 seconds again.

show jobs all - shows this fail after 1 hour:

Enqueued Dequeued ID PositionInQ Type Status Result Completed 
2023/09/25 21:15:59 21:15:59 5 Downld FIN FAIL 22:16:03

This happens both when downloading through cli and gui. In the GUI, the error message is

  • Failed to download due to generic communication error. Please try again later.
  • Failed to download file

The download happens through an established vpn tunnel via . There seems to be a timer somewhere that terminates after 30 + 30 minutes. Amount downloaded before termination is about 360 Mb. Size of 10.0.0 base is 496 Mb.


Is there a timer somewhere that I can adjust to make sure I'll get the complete file before it times out?


Cyber Elite
Cyber Elite

Until you are looking if any timer exists you can download software from support portal and upload to firewall manually as temporary workaround.

I had similar experience but never got to open TAC case as remote site with slow link got upgrade.

Enterprise Architect, Security @ Cloud Carib Ltd
Palo Alto Networks certified from 2011

Thanks! Manual upload seems to work ok.

  • 2 replies
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