General Topics

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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Root certificate install

If I install a new certificate why does the root certificate have to be installed as well with it (well that is what I saw on a demo) ? I thought the root certificate was needed more on the client side or other firewall connecting to the one I'm refe

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Error: pan_ldap_ctrl_search_device(pan_ldap_ctrl.c:1889): user_id database is not bound yet

Hi All,

While troubleshooting a intermittent GP issue, I have noticed the below error repeating in the useridd.log.

I am not sure if this part of the problem or not, but it does look a little worrying. I can still browse AD from the firewall and find

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Cortex XDR on mobile phone

Hi all,

I am running Cortex XDR and when I click on the all end points, I can see the endpoint device like PC and server. I have install the endpoint agent on those PC and server. They are Domain joined PC and server. How can I install this Cortex XD

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Resolved! Submit files file from third-party device to Wildfire Cloud

Hello Everyone ,

I'm simply curious whether there is a way to upload files from a third-party device to Wildfire Cloud ?

Thank you

Resolved! How to download VM-Series Plugin from the palo alto website ?

Hi,

Is there a way to download the VM-Series Plugin from the palo alto website here : VM-Series Plugin (paloaltonetworks.com)?

I can't find a page where it's possible ?

Thanks.

Resolved! PA-220 Reboot

Hi Team,

Firewall got rebooted instead of generating a tech support file can we do any other troubleshooting to check why the firewall was rebooted. If i generate the tech support file i have to go to Palo to check what it is and wait till i get the

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Resolved! PA 500 Cisco 3560

Hi there,

I am totally new here in Paloalto firewall. I have PA 500 and want to do lab test and I want to find a basic instruction to set up PA to connect internet and also connect to Cisco switch. I am very familiar with Cisco ASA and switch since

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Resolved! IPSEC Tunnel to ASA - PeerID issues

I am setting up an IPSec tunnel to an ASA. I am getting an error message about the PEERID type only allowing IP but received FQDN. Per the other KB article, I changed the PAN Exchange mode to Aggressive.

Now the PAN received a FQDN of the ASA side an

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Newly registered domains

Occasionally we run across newly registered domains that we either know or believe to be non-malicious and that we need immediate access to. Newly registered domains are blocked by the Palo Altos - is there a way to flag specific newly registered do

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