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09-25-2023 11:49 PM
I have some pa-220's located at remote places connected to slow uplinks. When trying to download upgrade base image 10.0.0 and its latest minor, the connection terminates by tcp-rst-from-client after 1800 seconds. Then the pa-220 starts downloading again, but only to be terminated after 1800 seconds again.
show jobs all - shows this fail after 1 hour:
Enqueued Dequeued ID PositionInQ Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------------------
2023/09/25 21:15:59 21:15:59 5 Downld FIN FAIL 22:16:03
This happens both when downloading through cli and gui. In the GUI, the error message is
The download happens through an established vpn tunnel via . There seems to be a timer somewhere that terminates after 30 + 30 minutes. Amount downloaded before termination is about 360 Mb. Size of 10.0.0 base is 496 Mb.
Is there a timer somewhere that I can adjust to make sure I'll get the complete file before it times out?
09-26-2023 12:43 AM
Until you are looking if any timer exists you can download software from support portal and upload to firewall manually as temporary workaround.
I had similar experience but never got to open TAC case as remote site with slow link got upgrade.
09-26-2023 07:02 AM
Thanks! Manual upload seems to work ok.
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