Downloading software upgrade on very slow link

[Anbjorn]

I have some pa-220's located at remote places connected to slow uplinks. When trying to download upgrade base image 10.0.0 and its latest minor, the connection terminates by tcp-rst-from-client after 1800 seconds. Then the pa-220 starts downloading again, but only to be terminated after 1800 seconds again.

show jobs all - shows this fail after 1 hour:

Enqueued Dequeued ID PositionInQ Type Status Result Completed 
------------------------------------------------------------------------------------------------------------------------------------------
2023/09/25 21:15:59 21:15:59 5 Downld FIN FAIL 22:16:03 

This happens both when downloading through cli and gui. In the GUI, the error message is

• Failed to download due to generic communication error. Please try again later.
• Failed to download file

The download happens through an established vpn tunnel via . There seems to be a timer somewhere that terminates after 30 + 30 minutes. Amount downloaded before termination is about 360 Mb. Size of 10.0.0 base is 496 Mb.

Is there a timer somewhere that I can adjust to make sure I'll get the complete file before it times out?

[Raido_Rattameister]

Until you are looking if any timer exists you can download software from support portal and upload to firewall manually as temporary workaround.

I had similar experience but never got to open TAC case as remote site with slow link got upgrade.

[Anbjorn]

Thanks! Manual upload seems to work ok.