Dynamic update error " Failed to upload image..."

[tac.in]

While trying to push dynamic updates from Panorama to managed devices it is failing for some of the devices(PA-200)

It gives an error " Failed to load image.."

We have checked the licenses of the devices for which dynamic updates are failing and found that it is valid.

Also the PANOS version of Panorama is 6.0.4 and the managed devices PANOS versions are below 6.0.4.

What could be the probable cause for such an error as I was not able to find the same in any KB article..

[HULK]

Hello tac.in,

Could you please check ms.log while performing the dynamic updates on the PAN firewall.

> tail follow yes mp-log ms.log

It will show you a detail information.

Thanks

[mmmccorkle]

As HULK mentioned, check the ms.log file.

There is also an issue with Panorama pushing updates to Firewalls that was resolved in 6.1.0.  Before upgrading, please check the ms.log file, to get more specifics and let us know.

Thanks

[JimMcGrady]

I get the same message when i try to install software from Panorama (8.0) to a PA-3000. It sits for several minutes and eventually says failed to upload image.  A tail of the log on the firewall shows:

2018-09-14 14:06:49.579 +0800 start a new download
2018-09-14 14:06:49.579 +0800 Starting URL xfer: (v4)https://172.21.1.4:28443/dl.get, (v6), cookie: panjob=5097010//001801045974, data: uri=/download/sw-images/PanOS_3000-8.0.12
2018-09-14 14:06:49.580 +0800 Done xfer handler. rc=0
2018-09-14 14:06:49.580 +0800 Deployment download using service route:
2018-09-14 14:06:54.629 +0800 download_progress for current job
2018-09-14 14:06:54.629 +0800 URL xfer progress: uri=/download/sw-images/PanOS_3000-8.0.12, status: 0
2018-09-14 14:06:54.629 +0800 curl thread state (16:Device or resource busy)
2018-09-14 14:06:54.629 +0800 Done xfer handler. rc=0