Erro: Threat database Handler failed (Module: device) commit failed

[PHYOWAIHAN]

Hi, i have to test the lab in eve-ng with palo alto 7.0.1 image and i can't commit to save the configuration as well as ip-address cannot set into this for management interface.  Are we need to set the management ip address same EVE-ng ip address or same prefix range? How can i do the set ip address to reachability to internet? How can i fix this error and please reply back to me (email send) or comment below this post, thanks and regard.

Phyo Wai Han, Myanmar User of Palo Alto

phyowaiwin.win91@gmail.com

+959425303518

[OtakarKlier]

Hello,

Looks like something maybe corrput in the threat database. Check out this article. It explains the error and how to correct it. Worst case you can open a support case and they can assist.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClTBCA0

Regards,

[PHYOWAIHAN]

Hi Otakar.klier,

I cann't download from support site and where can i download the antivirus ? To install manual upload into palo alto image folder with filezilla using, Do you know the download link and please give me link to download. Thanks for your advice.

Phyo Wai Han

[OtakarKlier]

Hello,

When you log into the support site, go to the Updates on the left and select Dynamic updates.

https://support.paloaltonetworks.com

Then select the update to download. Once you have them downloaded log into your PAN management interface and go to the Device tab at the top ->Dynamic Updates on the Left. Then at the bottom select Upload. Once uploaded, them click Install from file at the bottom and select the proper package and file name.

Once that is complete, you can try your commits then.

Cheers!

[PHYOWAIHAN]

Hi Otakar,

I can't log in to support site that's your link but i 've met UnAuthorized Access, What's going wrong ? I have already account. Where can i register new user to access support site? After log-in my account, that will be shown. Please reply to me thanks.

[OtakarKlier]

Hello,

So you got that error after you entered your credentials when you clicked the Sign In at the top right of that page?

When you click the Sign In it will redirect you to the following URL. 

https://login.paloaltonetworks.com/?resume=/idp/ubGKU/resumeSAML20/idp/startSSO.ping&spentity=suppor...

Also you must have a valid support contract to sign in and get the files you need.

Regards,