Issues running VPN for UI Debian distribution

[elllillo84]

Hi all,

I'm running 64-bit Debian Bookworm on a Raspberry Pi 5 and if I try running sudo dpkg -I GlobalProtect_UI_deb-6.1.4.0-711.deb, I get the following output in the terminal:

electing previously unselected package globalprotect.
(Reading database ... 128244 files and directories currently installed.)
Preparing to unpack .../GlobalProtect_UI_deb-6.1.4.0-711.deb ...
Start installing gp...
Unpacking globalprotect (6.1.4-711) ...
Setting up globalprotect (6.1.4-711) ...
Enable gp service...
Starting gp service...
Set default browser, errors other than gp.desktop can be ignored ...
enable ping
net.ipv4.ping_group_range = 0 0
Starting gpa...
start GPA for sudo user llillo
Failed to connect to bus: No such file or directory
start PanGPUI for sudo llillo
bash: line 1: /opt/paloaltonetworks/globalprotect/PanGPUI: cannot execute binary file: Exec format error
Processing triggers for man-db (2.11.2-2) ...
Processing triggers for gnome-menus (3.36.0-1.1) ...
Processing triggers for mailcap (3.70+nmu1) ...
Processing triggers for desktop-file-utils (0.26-1) ...
Processing triggers for hicolor-icon-theme (0.17-2) ...

What can I do to remedy this? Not experienced enough to understand what's happening, although I've read for some the issue was running a 32-bit which I'm not. 

[joergsch1]

Is the deb package for arm64? What does `file /opt/paloaltonetworks/globalprotect/PanGPUI` show (you might need to install the tool using `sudo apt-get install file`)?

[elllillo84]

Thanks for the quick reply. Maybe the most recent updates come with file because it works:

/opt/paloaltonetworks/globalprotect/PanGPUI: ELF 64-bit LSB executable, x86-64, version 1 (SYSV), dynamically linked, interpreter /lib64/ld-linux-x86-64.so.2, for GNU/Linux 2.6.24, BuildID[sha1]=cab49f6b3011a397e87a5aba3950072eef2d65fa, stripped

uname -m shows aarch64. Is it this difference in architecture from x84-64 that might be causing the issue and if so, how to remedy?

[BrianCharlis]

Ensure your Raspberry Pi runs Debian Bookworm 64-bit. Check GlobalProtect package compatibility for ARM64. Install dependencies and verify executable permissions (sudo chmod +x) for PanGPUI. Contact Palo Alto Networks support for specific ARM64 Debian issues if needed.