Error Checking Credentials - Bad Request

[LarsAtConsigas]

We are no longer able to log into the Web GUI after upgrading from v0.9.16 to v0.9.24, it shows the error "Error Checking Credentials - Bad Request"

- the username and password are a copy and paste from before so the credentials are correct

- default username and password do not work neither

- a reboot didn't help

- all services are running

ngtlogin@minemeld:~$ sudo -u minemeld /opt/minemeld/engine/current/bin/supervisorctl -c /opt/minemeld/local/supervisor/config/supervisord.conf status
minemeld-engine                  RUNNING   pid 1223, uptime 0:36:08
minemeld-traced                  RUNNING   pid 1246, uptime 0:36:04
minemeld-web                     RUNNING   pid 1225, uptime 0:36:08

[lmori]

Hi @LarsAtConsigas,

nothing suspicious in the logs, it seems wrong credentials.

Please could you try setting the password using the procedure here ? https://live.paloaltonetworks.com/t5/MineMeld-Articles/Changing-UI-admin-password/ta-p/72044

Did you modify the file /opt/minemeld/local/wsgi.yml in the past ? 

Thanks,

luigi

[LarsAtConsigas]

Hi Luigi,

it turned out to be an issue with the autofill function of my password manager (Password Depot). If even a single field is filled in by the password manager then its not working. I was always typing in the password manually again to make sure its correct but because the username was still in there from the Password Manager is was not working. This was working perfectly fine before the upgrade but anyway I'm ok with typing it in manually.

The file /opt/minemeld/local/wsgi.yml doesn't exist on my server?!

Cheers

Lars

[lmori]

Hi @LarsAtConsigas,

that's interesting, from 0.9.16 to 0.9.24 nothing changed on the login page HTML. 

About the file, my fault: I specified the wrong path. The correct path is /opt/minemeld/local/config/wsgi.yml.

Thanks,

Luigi