[Error]: Failed to create exclude route in Global protect

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

[Error]: Failed to create exclude route in Global protect

L0 Member

Hello All,

 

what could be the issue when user is not able to connect Global protect and we can see [Error]: "Failed to create exclude route" in  pan_gp_event_log.

2 REPLIES 2

Cyber Elite
Cyber Elite

@Mohd_Bilal,

What version of the GlobalProtect agent are you running? What error is the user getting when attempting to connect to GlobalProtect? If you're having issues connecting to VPN I wouldn't look at pan_gp_event, nor should failing to install an exclude route cause any issues. Look at your PanGPS logs.

@BPry 

Our some Clients are suing 5.x version some are using 6.x versions who are facing the issue. Some time they are not able to connect the GPCS and some times they are not able user internet. Can you please help me what kind of details/logs we need to check in PanGPS logs.

Adding one more thing, We do have Version 5.x on our prisma firewall and now it is showing that this would be end of life soon.

  • 1224 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!