Error: pan_ldap_ctrl_search_device(pan_ldap_ctrl.c:1889): user_id database is not bound yet

cancel
Showing results for 
Search instead for 
Did you mean: 

Error: pan_ldap_ctrl_search_device(pan_ldap_ctrl.c:1889): user_id database is not bound yet

L3 Networker

Hi All,

 

While troubleshooting a intermittent GP issue, I have noticed the below error repeating in the useridd.log.

 

I am not sure if this part of the problem or not, but it does look a little worrying. I can still browse AD from the firewall and find groups.

 

2021-09-20 16:18:10.268 +1000 connecting to ldap://[192.168.1.1]:389 ...
2021-09-20 16:18:10.273 +1000 ldap cfg UserGroupMapping connected to 192.168.1.1:389(index 0)
2021-09-20 16:18:10.327 +1000 Error: pan_ldap_ctrl_search_device(pan_ldap_ctrl.c:1889): user_id database is not bound yet

 

I can also see groups mapped when I run the below command:

 

>show user group-mapping state all

 

Performing the below commands hasn't seemed to help either:

 

> debug user-id reset group-mapping all

>debug software restart process user-id

 

User-ID is still functioning in some respect as people are able to authenticate to GP and users are able to access resources through security policy rules where user-id is defined.

 

Any ideas on how to resolve this error?

 

Thanks in advance.

3 REPLIES 3

L3 Networker

@BPry @reaperPANgurus Any ideas here?

@Ben-Price 

 

Did this issue resolved. As iam also facing same issue.

 

L3 Networker

@Joshan_Lakhani No sorry it was never resolved. Still pending.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!