Error: Threat database handler failed (Module: device)

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Highlighted
L3 Networker

Error: Threat database handler failed (Module: device)

I got two devices 3020 and is running with HA Active/Passive.

First, I have download and install "Application version 384-1877 (07/18/13) and Threat version 384-1877 (07/18/13)" on the Active device and I select Syns ... to peer.

After that, I issue "request restart system" on the passive device.

Next, when the passive device reboot sussesfully, the HA feature is fail and HA is not enable on the passive device.

When I set disable HA Feature on the passive device and re-enable it, but it issue an error

"Error: Threat database handler failed  (Module: device) and commit fail "

Please view figure : threat-database error.png.

Please help me fix this problems

Thanks


Accepted Solutions
Highlighted
L4 Transporter

Hello,

You have to re-install the latest content manually, after the reverting to a previous content release.


1.Downgrade the content to any previous version - upload & install the package manually.

2.Try a commit on the device.

3. Re-install the latest content version and test the commit.

Aditi

View solution in original post


All Replies
Highlighted
L5 Sessionator

Error requires downgrade of content to a previous version.

Download Content off site via the support portal.

Please initiate the content upload/install manually using the GUI.

https://live.paloaltonetworks.com/docs/DOC-1064 -step 6

Highlighted
L3 Networker

Another question :

My Outside L3 Interface can not ping to one IP in the same subnet but ping to one orther is OK ?

Highlighted
L3 Networker

I have the same issue. Obviously something is wrong with the current Content update. WTF? Is there no quality control?

Which version should we install to get around this? If we install an older version, the firewall will auto-update to the broken version unless we disable auto-update.

Highlighted
L4 Transporter

Hello,

You have to re-install the latest content manually, after the reverting to a previous content release.


1.Downgrade the content to any previous version - upload & install the package manually.

2.Try a commit on the device.

3. Re-install the latest content version and test the commit.

Aditi

View solution in original post

Highlighted
L3 Networker

Thanks for all comment.

I have fixed it OK

Highlighted
L1 Bithead

Thanks! I just got a 3020 yesterday and after running updates I had this same issue. This fixed it for me!

Highlighted
L5 Sessionator

I've found another weird situation when I get the same error message. I was testing DLP. After I finally managed to get rid of "pattern must be at least 7 bytes" configuration check I tried to commit the configuration. but I got "Error: Threat database handler failed  (Module: device) Commit failed." message. I've tried reverting threat database, upgrading, reinstalling... but nothing helped. Then I deleted my "Data Filtering" profile and "Data Patterns" object and commit was succesful.


There is probably a configuration check missing and the commit fail message is a bit misleading. Or is it just a bug. Btw this happened on PAN-OS 6.1.



Highlighted
Not applicable

apasupulati

hey

I tried doing the steps mentioned it still not resolved, What can be done more on this.

Highlighted
L0 Member

Hi guys,
I had this same problem over the weekend however it wasn't the content packages that were at fault.
Panorama was pushing to a device group and in my instance, the firewall wasn't getting the config and showing as "failed error: threat database handler failed"

There was a piece of config on Panorama that was pushing out to the firewall that it didn't like. Once this was resolved in the device group, I was then able to re-push again.

To test this you can push to a singular device to see if the error comes back.


D.
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