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06-11-2012 03:17 AM
The new PDF Exploit "Pdfjsc.ABS", which travels with a lot of Emails (for instance: "Here is the new Elster program" - Elster is the name of a german tax program), will not recognized by PAN-Firewall. Neither on Email nor on Webtraffic, so i can attache the virus on this thread.
mfg
Manfred
06-11-2012 05:05 PM
Hi Manfred,
Thanks for letting us know about the Exploit not getting detected.
I would like you to do is open up a support ticket with Palo Alto Networks via Web.
Submit all the relevant details regarding the virus, along with the packet captures from the test host when you go ahead and download the link.
We do have a lot of Adobe vulnerabilities covered and it might be possible we would have missed one.
Here is the link that contains the list that you woudl be required to submit while opening the support ticket.(According to relevance)
https://live.paloaltonetworks.com/docs/DOC-2769 (The link is to submit false positives but these information also helps our content team modify or add signatures to the existing Database.)
Essential details:
>show system info
>trafic logs
>packet capture from the host when you download PDF
Regards,
Parth
06-12-2012 02:42 AM
Hi Parth,
i am sorry. I do not have sufficient rights to generate a ticket on your website. Please do it yourself.
Let me know, if you like to have some additional informations.
regards
Manfred
06-12-2012 06:33 AM
again i like to explain, that this PDF Exploit is not the onliest one, which is not detected by IDS in the last weeks.
mfg
Manfred
06-12-2012 02:49 PM
Hi Manfred,
If you donot have sufficient rights to open up a ticket on the web, do you happen to know your reseller from whom you purchased the device or Sales Engineer?
If so you can contact them and they can open up a ticket on your behalf and submit all the required details.
If you donot happen to know your Regional sales Engineer, please get in touch with our sales Team at the follwoing E-mail.
Sales Inquiries
US and North America:
contact_sales@paloaltonetworks.com
Regards,
Parth
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