Facing issue with SSL VPN with Particular ubuntu machine(Linux)

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Facing issue with SSL VPN with Particular ubuntu machine(Linux)

L1 Bithead

Dear Friends,


Hope you are all doing good!!!


I am facing issue SSL VPN for particular ubuntu 14.0 user.


Here is my findings and observation below:



++ Customer having 4 diff ISP provider

++ The user was in full tunnel mode in GP VPN.

++ Out of 4 ISP only one ISP ubuntu14 machine getting connected with GP VPN and able to access local network under Palo firewall.

++ same 4 ISP was working as expected on windows PC(we booted dual boot on same laptop).

++ But, MY QUERY was why the same 4 ISP can't connect the GP VPN on linux machine ? while it was happening on windows why it was not happening in linux(machine) GP client?

++ Is there any separate working mechanism for windows and linux machine?


How to Resolve and find RCA for this issue ?







Security Support Engineer

Cyber Elite
Cyber Elite


I would test this with a newer version of Ubuntu and see if the issue still persists. Could just be that version 14 is too old?


Just a thought.



Cyber Elite
Cyber Elite


Just to verify, are you actually using the client on both operating systems or is the Ubuntu machine using X-Auth? 

Hi Klier,

               Thanks for the prompt reply They using 18.04 ubuntu.

Security Support Engineer

Hi Bry,

                Thanks in advance,

                                              There is no XAUTH configuration exist,


Thanks & Regards


Security Support Engineer
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