Fail to fetch EDL form Cortex XDR on PANOS

[Tutchapon]

Hi all,

I have followed on the KB (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CmqFCAS) but still no luck to fix the issue. service route is using default and certificate Profile is using Root CA as well

2020-10-22 23:12:22.932 +0700 EDLRefresh job started processing. Dequeue time=2020/10/22 23:12:22 2020-10-22 23:12:22.933 +0700 [DNS_API] default to getaddrinfo()!
2020-10-22 23:12:23.230 +0700 Error:  pan_ebl_set_curl_proxy_info(pan_cfg_ebl.c:5673): failed to get proxy info
2020-10-22 23:12:23.232 +0700 Error:  pan_get_ssl_conn_fail_on_cert(pan_sysd_util.c:105): failed to fetch: NO_MATCHES
2020-10-22 23:12:53.233 +0700 Error:  ebl_fetch_url_from_remote_libcurl(pan_cfg_ebl.c:1908): EDL vsys1:Cortex_EDL curl_easy_perform failed, Err(28):Timeout was reached
2020-10-22 23:12:53.233 +0700 EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) calling edl_file_create.sh - tmpfile : /opt/pancfg/mgmt/devices/localhost.localdomain/vsys1_Cortex_EDL.ebl.tmpxx, file : /opt/pancfg/mgmt/devices/localhost.localdomain/vsys1_Cortex_EDL.ebl.tmp
2020-10-22 23:12:55.234 +0700 Error:  ebl_verify_fetched_copy(pan_cfg_ebl.c:2387): EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) No valid entries found. Timeout was reached
2020-10-22 23:12:55.264 +0700 Error:  ebl_update_local_file(pan_cfg_ebl.c:2861): EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) Unable to fetch external dynamic list. Timeout was reached. Using old copy for refresh.
2020-10-22 23:12:55.264 +0700 EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) Valid entries(0) lines skipped(1)
2020-10-22 23:12:55.264 +0700 EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) No valid ips found in list file
2020-10-22 23:13:07.999 +0700 [DNS_API] default to getaddrinfo()!
2020-10-22 23:13:07.999 +0700 [DNS_API] default to getaddrinfo()!
2020-10-22 23:13:08.090 +0700 client device reported Phase 1 was SUCCESSFUL
2020-10-22 23:13:08.248 +0700 /opt/pancfg/mgmt/devices/localhost.localdomain/.refreshed-candidate.xml saved as /opt/pancfg/mgmt/devices/localhost.localdomain/refreshed-candidatecfg.7017.xml
2020-10-22 23:13:08.251 +0700 EDL entry(0x1b32000, 0x24937800, 0xe0bed00 vsys1/Cortex_EDL, 1, 1 ip) Manual Refresh job success

[BPry · Accepted solution]

@Tutchapon,

Just to verify that you are using the gd-class2-root.crt in the certificate profile and you've verified that the firewall is actually allowed to pull the list via your security rulebase and the traffic isn't getting dropped. It looks like your failing on the SSL cert.