I haven't been able to download any dynamic updates to our Palo VM-100 for a little over an hour.
The message Failed to download file appears and in the system log I see connection to update server closed.
For example, I also tried to download an older version of Global Protect, but this download also fails.
Interestingly, for example, current wildfire patterns are found, but download is not possible.
Licenses are valid.
Are there currently any problems?
I opened a support ticket at 1:30 MDT and this is the response from support:
You have having an issue with download PAN software including pan-os or dynamic updates such as AV or wildfire.
We are currently experiencing an issue with our content server and management is aware of the issue and working to resolve ASAP.
In the meantime a workaround you can try is to uncheck the option to Verify Update Server Identity in the Device Tab (or panorama tab if applicable) > Setup > Services tab.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!