Failed to find PANPG virtual adapter interface

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Failed to find PANPG virtual adapter interface

L4 Transporter

Hi all,


I am experiencing this issue with Global Protect : "Failed to find PANPG virtual adapter interface".

The version of GP is the latest released 2.3.3.

Version of client is Windows 8.1.

I have already tried:


- Uninstalled Anti-Virus

- Disabled Windows Firewall

- There no other VPN Remote Access client on PC

- Installed and executed the GP client as administrator

- Several reboot of PC


Any kind of suggestion? Thoughts?


Thanks in advance,

Best Regards



Failed to find pan PG.JPG



Cyber Elite
Cyber Elite

Have you tried running the installer 'as administrator' ?

Tom Piens
PANgurus - SASE and Strata specialist; (co)managed services, VAR and consultancy

L4 Transporter

Hi Luca,


This certainly looks like a software issue, the following steps have been reported to help in earlier cases :


> Disable WMI services, run - services.msc - WMI - stop the services.
> Delete the files under,  C:\Windows\System32\wbem\Repository
> Delete GP related files, un-installed GP , make sure that the virtual adapter disappeared.
> Reboot the machine and install it back and check the status


Hope this helps !




I have already tried 

Hi syadav,


I will try and I will let you know.


Thanks a lot for now 🙂

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