Failed to get WF-500 UPDATES

Showing results for 
Search instead for 
Did you mean: 

Failed to get WF-500 UPDATES

L4 Transporter

Hello all

The problem began 3-4 days ago WF -500 stop to get updates.In the Dynamic Updates section when we click check now button the updates of Antivirus and Apps and Threats is ok but not WF-500 UPDATES

Some screenshots from the inside of WF-500



L2 Linker

PA Firewall can not register in WF-500


less mp-log wf_curl.logless mp-log wf_curl.logless mp-log wf_curl.log

WF-500 return HTTP 502 (Bad Gateway) response code.


show wildfire status channel publicshow wildfire status channel publicshow wildfire status channel public

 Device registered in public cloud - OK.


show wildfire status channel privateshow wildfire status channel privateshow wildfire status channel private

Device NOT registered in private WF-500. 




WF-500 logs


less mp-log appweb_access.log


less mp-log appweb_access.logless mp-log appweb_access.log

WF-500 registration requests return HTTP 502 error code (Bad Gateway)


less mp-log nginx_error.log


less mp-log nginx_error.logless mp-log nginx_error.log

 Cant connect to appWeb unix socket (/var/tmp/appWeb.socket) and return HTTP 502 error.


show netstat allshow netstat allshow netstat all

Show listening WF-500 sockets, /var/tmp/appWeb.socket - not listening - WHY!!!!!


show system info


show system infoshow system info

show wildfire status


show wildfire statusshow wildfire status


Please help!


There are a number of known issues with WF-500 appliances and 8.1. Please reach out to TAC so that they can do diagnosis on your particular issue and I would personally suggest upgrading to 8.1.2 prior to even doing that if you want to run 8.1. Honestly I would probably have a good debate about rolling this back to 8.0.10. 

8.1.2 - same problem

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!