Faulty Device - Config Wipeout

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Faulty Device - Config Wipeout

L2 Linker

Hi Experts,


We want to remove the configuration from the failure firewall before shipping faulty device back to PA. Since firewall isn’t booting  up, we’d not be able to do “Factory Reset” to wipe out old config.


We need to delete old configs. Can someone please assist


L0 Member



From cli, run the following command:


request system private-data-reset

Erases all the logs and IP configuration and settings. except management IP address. 


I hope this helps!

Hi, Thanks. As mentioned firewall is NOT getting Booted/ Hardware failure to get CLI access.


You would need to remove the drives if assessable and remove the files manually via whatever you mount the drives in. Sadly if the device is fully non-functional and isn't large enough to allow removable drives this isn't something that can be done. 

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