File Blocking - No URL?

Announcements

ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

Reply
Highlighted
L0 Member

File Blocking - No URL?

Hi

 

I have various response pages configured to allow the user to click and send an email when hitting a blocked site.  The URL one works fine - user clicks continue, new email pops up with the following placed in the email : URL and user name. 

 

For File blocking, I cannot get the URL to go in to the email, it's always the IP address instead that gets carried over.  Even using the exact same above URL HTML code/page, the URL doesn’t appear.

 

Code:

<img src="xxx">
<h1>File Download Alert</h1>
<p>*Our corporate disclaimer* Please click <a href="mailto:x.x@x.com?subject=File%20Download%20-%20Access%20Request&#58<url/>&body=File%20Download&#58%20<url/>%0AID&#58%20<user/>%0ABusiness%20Reason%20For%20Access&#58%20">here</a> to request access</p>
<p><b>ID:</b> <user/> </p>
<p><b>URL:</b> <url/> </p>

 

Email for URL:

Subject - Web Site - Access Request:download.cnet.com/

BRI Blocked URL: download.cnet.com/
ID: domain\username
Business Reason For Access:

 

Email for File Blocking:

Subject - File Download - Access Request 250.18.203

BRI File Download: 34.250.18.203
ID: domain\username
Business Reason For Access:

Cyber Elite

@LCMember1664,

Generally the URL isn't actually recorded depending on how you have the file block setup, so its passing the IP because it doesn't have a URL. You can confirm this by looking at your Data Filtering logs and seeing if the URL exists in the log entry, likely it does not. 

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!