05-28-2021 01:29 AM
05-28-2021 06:01 AM
which connection method you are using?
Are you using Prelogon then on demand?
05-28-2021 07:56 AM
Machine Prelogon with certificate then always on
05-28-2021 08:21 AM
If it is always on then it will try to connect automatically and if no Internet connection then it will give you the error message.
Once Internet connection is there does it connect automatically or you need to click on refresh connection?
05-28-2021 08:25 AM
I need to refresh connection! Otherise it's stuck in connection failed!
05-28-2021 08:27 AM
I do not think there is any other way.
Lets see if someone else knows about it.
05-28-2021 08:33 AM
Is there a way to check how often it retries to reconnect? And how many times?
05-28-2021 08:46 AM
These are two settings under Portal and Agent tab.
Please try these
Enter a timeout value, in minutes, from 0 to 180 to specify the action the GlobalProtect app takes when the tunnel is disconnected due to network instability or endpoint state changes by entering; default is 30.
05-28-2021 12:38 PM
05-31-2021 01:18 AM
Both parameters are set to default: Automatic Restoration to 30 and Wait Time Between VPN Connection Restore Attempts to 5
05-31-2021 01:20 AM
5.2.5-87 , device is 9.1.8.
05-31-2021 01:52 AM
In this case you should take a closer look at the global protect agent logs to check if there are any errors or other indicators that show why the connection fails. Specially at the times when you expect a connection should be brought up.
With the versions you use I can confirm, that it works that global protect will establish a connection. As written in the documentation, with always on this also works no matter how long there is no internet connection available.
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