Frequent "Failed to check Antivirus content upgrade" messages

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Frequent "Failed to check Antivirus content upgrade" messages

L2 Linker

Hi all,

 

I have been used to getting the occasional "Failed to check Antivirus content upgrade info due to generic communication error" from Panorama or various firewalls.  They haven't been a problem.  For about a week now, the frequency of these errors has increased and I'm finding that firewalls aren't getting updates.  Has anyone else notice this?  Have there been any changes in Palo's update infrastructure?

 

Thanks,

- Steve

 

1 accepted solution

Accepted Solutions

Apparently, Palo Alto added a new URL ("prod.itpdownloads.paloaltonetworks.com") recently?  That URL wasn't in my "no-decrypt" list and this was the reason that the updates were failing.

 

View solution in original post

2 REPLIES 2

Cyber Elite
Cyber Elite

Hello,

Gotta love the 'generic' messages :). As long as there are no blocks in your logs for the traffic, then its on PAN's end. I do see them occasionally as well. Its typically a 'cloud' issue.

 

Regards,

Apparently, Palo Alto added a new URL ("prod.itpdownloads.paloaltonetworks.com") recently?  That URL wasn't in my "no-decrypt" list and this was the reason that the updates were failing.

 

  • 1 accepted solution
  • 3364 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!