Several users,?????? can you be more specific, is it only particular groups.?
if you run...
show user group list
do you see all the expected groups?
if you also run..
show user group name "select a group from previous output"
do you see all the expected members within that output?
follow @MickBall 's instructions, and then verify that the users you see in the group mapping, match EXACTLY to the user you see in user mapping
show user ip-user-mapping all or show user ip-user-mapping ip x.x.x.x
if group mapping has user@domain and ip-user-mapping has domain\user, they will not match in which case you may need to reset your domain-map (normalization key)
check the domain map
debug user-id dump domain-map
clear the domain map
debug user-id clear domain-map
refresh the domain map
debug user-id refresh group-mapping all
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