06-13-2018 10:54 AM
I have a user that I am trying to reinstall Global Protect (v.4.0.6-7) for. However, whenever I try to install it, i get message that it is trying to find globalprotect64.msi in c:\windows\ccmcache11. CCMcache11 does not exist. So I pointed the installation to the msi file I had for it in the downloads folder but it then said it was corrupt. I tried it with several copies of the installation file and got the same issue. Can someone help me? Thanks!
06-13-2018 11:10 AM
Are you attempting to run the 'Repair' option through the Control Panel? I wouldn't do that; simply uninstall GlobalProtect and reinstall instead of attempting to repair the installation.
06-13-2018 01:22 PM
Hi, thanks for the quick response. I have uninstalled it. I can't reinstall it, because I get the ccmcache error.
06-15-2018 07:19 AM
Have you tried to rename the directory and see if that helps? Also I have noticed in the past when I uninstalled GP from a client I had to reboot it prior to reinstalling (sometimes). But this was years ago so not sure it that is still the case.
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