Global protect and Outlook 2016

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Global protect and Outlook 2016

Recently we observed an issue for users on GP and using outlook.

When the GP is etablished and if the user launches Outlook in less than 1 min the outlook throws the error

"we are unable to connect right now. please check your network and try again later"

The same user once connected to GP and tried to launch post 1 min the outlook works fine

I am unable to link to GP or generic Outlook behaviour, any pointed from the community is highly appreciated.

27 REPLIES 27

Are you still getting this message

 

"we are unable to connect right now. please check your network and try again later"

Yes, that's the error, tested it with ruleset permitting any generic users as suspected user-id mapping was causing anykind of slownes, but the status remains the same.

So do you still have a source user group in the policy. If so then set the source user to any and test again.

Yes, we did tried with a rule set having no source user/group attached, but no luck hence had escalated with MS Outlook if there are any latest bus on their office updates.

L0 Member

Any resolution to this issue?  We are running into this same issue with Prisma.

L1 Bithead

We have the same issue, but only if we use a full Globalprotect VPN and not if we use a split tunnel (default here).

I found out the reason is that the GlobalProtect network interface has no default gateway, but only routes are pushed.

Because of this, the Network Location Awareness service does not attempt to check if there is a connection to the internet.

 

Office programs rely on the NLA service and don't check themselves if they are online. Because of this, the apps assume they are offline when you are connected via GlobalProtect.

 

Other VPN service also have the same problem: https://superuser.com/questions/1447783/why-do-windows-10-apps-and-office-outlook-word-onedrive-etc-...

 

Our clients are asking if they can use the full VPN more and more, but with this problem we can't provide them with it..

Thanks for those pointers, we have this pushing with MS again, lets see how it turns out with NIC level modifications for the apps to work as expected.

Has anyone found a fix for this? I can confirm, with full tunnel VPN MS Office thinks there is no internet.  With split tunnel VPN MS Office can see that there is an internet connection.

L2 Linker

Hi All

 

I had the similar issue and was able to to trace it down NCSI causing the problem, the probe HTTP was failing for me. You can check windows event logs to see if you are facing the same issue - Microsoft-Windows-NCSI/Operational

 

This is logged in the event it was failing:

Capability change on {57a83755-d89b-4a01-a72d-d4786875d856} (0x6008009000000 Family: V4 Capability: None ChangeReason: ActiveHttpProbeFailedButDnsSucceeded)

 

I need to allow "www.msftconnecttest.com" this site access in pre-logon policy.

 

For more info check this blog

https://support.microsoft.com/en-us/help/4494446/an-internet-explorer-or-edge-window-opens-when-your...

https://www.ghacks.net/2014/02/07/disable-customize-windows-internet-connection-test-improve-privacy...

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-vista/cc766017(v=ws.10)?re...

 

 

I hope this helps fix your guys issue

 

RJ

Yes, we had similar tweak done under the Enforce GlobalProtect Connection for Network Access option under app in the GP agent profile by excluding the NLSA lookup DNS IP of Microsoft. We are still testing it though.

Split tunneling would eliminate this issue completely again, the above option we are testing with is very much in line with split tunneling 🙂

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