Global protect client for windows 11

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Global protect client for windows 11

L1 Bithead

L5 Sessionator

Targeted official support for Windows 11 appears to be GP agent 6.0. 


Since vendors do not get early access to new operating systems prior to release, we are still undergoing extensive testing and validation on our end. Our QA teams are still working on it at this time. 

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Thanks for your reply.

L5 Sessionator

We've received updated guidance that they are targeting agent 5.2.10 (ish) instead for Mac 12 and Windows 11. 


That would be end of December / early January if true. Usual disclaimer applies of not a promise, etc. 

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Cyber Elite
Cyber Elite


Non-official answer; I've been running Windows 11 since it was officially released on both my primary Windows machines and the GP agent works perfectly fine as is without any issues. While Windows 11 may not be officially reported, we have hundreds of clients running it without any issue on the 5.2 branch of GP. 

Thanks for your reply.

Thanks for reply.

GP 5.2.9.-35 (Windows) seems to work fine for the connection, but HIP does not work correctly.. some of them like Domain check and Bitlocker seems to validate correctly but, all others (Windows, registry, Av validation) does not work correctly up to now. Anybody lucky ? 

L0 Member

Windows 11 is according to the Palo releasenotes on GP 5.2.10 supported !!!!


Intel devices only on 5.2.10 & later


L1 Bithead

We are having a bit of trouble with GP client 5.2.10 on some test Windows 11 machines.  The client seems to install ok, service starts ok, but looking like now that the driver is failing to load.  We get this error after cycling the PanGPS service.


P18000-T22588)Info ( 332): 02/01/22 11:28:49:169 PanGPS service receives stop command
(P18000-T9548)Info ( 297): 02/01/22 11:28:49:170 PanGPS service exits
(P18000-T9548)Info ( 183): 02/01/22 11:28:49:170 Stop PanGPS
(P20648-T9256)Info (1787): 02/01/22 11:28:50:705 Old registry setting Prelogon is copied to new location. Old setting is deleted.
(P20648-T8344)Info ( 156): 02/01/22 11:28:50:785 DRBG selftest: PASSED
(P20648-T8344)Info ( 158): 02/01/22 11:28:51:302 ####################### Start PanGPS service (ver: 5.2.10-6) #######################
(P20648-T8344)Info (1710): 02/01/22 11:28:51:306 Enumerate session: user ########## logs in on session 1
(P20648-T8344)Debug( 985): 02/01/22 11:28:51:319 PreviousDNSInfo doesn't exist, no need to restore
(P20648-T8344)Debug(6216): 02/01/22 11:28:51:320 Proxy is not disabled before, no need to restore
(P20648-T8344)Error( 53): 02/01/22 11:28:51:320 Driver is not installed, reinstall it now!


gpfltdrv.inf: Failed to add driver to the system. Error 0x00000057: The parameter is incorrect.
pangpd.inf: Failed to add driver to the system. Error 0x00000057: The parameter is incorrect.


Any ideas? 

What endpoint AV are you running? I'm seeing some JIRAs open right now due to McAfee and Crowdstrike blocking some of these, but no exact match to what you've posted above. The errors I see are living in gpfltdrv.sys not .inf


Are you doing this manually? Via SCCM? Transparently from NGFW? 

Help the community! Add tags and mark solutions please.

L0 Member

It has to be 5.2.10 or later ( 5.2.12 is recommended ) to support Windows 11 !!

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