Global Protect Client Not connecting to correct gateway

Reply
Highlighted
L4 Transporter

Global Protect Client Not connecting to correct gateway

our setup is like we have configured all gateways under same priority issue we are facing is global protect client is getting connecting to wrong gateway.

It is not getting connected to gateway near to user location. I read that based on SSL response time global protect client choose which gateway it connects , how can we check logs to determine why global protect client is getting connected to incorrect gateway.

Thanks for help in advance.

SD-WAN | Cloud Networking | PCNSE | ICSI CNSS | MCNA | | CCNP | CCSA | SPSP | SPSX | F5-101 | CCIE-SEC-Attempted
Highlighted
L4 Transporter

Re: Global Protect Client Not connecting to correct gateway

Hello

Gp Gateway selection process is mentioned in page 30,39 and Page 48 of the following doc:- https://live.paloaltonetworks.com/docs/DOC-2020

is base on the average of the time response from all the gateway and if a gateway answer is under this limit it could be used it depend of the priority affected

Highlighted
L4 Transporter

Re: Global Protect Client Not connecting to correct gateway

Best way to see how the gateway choice is made is to look in the PanGPS log on the client (in the GlobalProtect directory - enable debug mode in advanced settings in the client)

more info here

GP and Multiple Gateways

L4 Transporter

Re: Global Protect Client Not connecting to correct gateway

Mandar,

As mentioned by Gregoux, the client will connect to the gateway with the quickest response time.

Thanks!

Please do not forget to mark and 'Helpful' or 'Correct' replies.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!