Global Protect Connection method : Always-on not working on Mobile Apps

[cymerline]

Hi Guy ,

I would like to know about the GP connection method: Always-on not working on global protect mobile-apps both android and iOS (iPad, iPhone) is shown about "The network connection is unreachable or gateway is unresponsive" but on Notebook or PC is working normally.

So, Please help me

Thank you in your advance.

[OtakarKlier]

Hello,

Mobile devices require an additional license for GP to function correctly. Do you have that license?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClG0CAK

Regards,

[LAYER_8]

Secondly, are you decrypting? QUIC and ESNI throw errors on mobile for this frequently. 

Related, are you able to confirm the mobile apps do not utilize secure renegotiation in their exchange?