Global Protect Connection method : Always-on not working on Mobile Apps

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Global Protect Connection method : Always-on not working on Mobile Apps

L0 Member

Hi Guy ,

I would like to know about the GP connection method: Always-on not working on global protect mobile-apps both android and iOS (iPad, iPhone) is shown about "The network connection is unreachable or gateway is unresponsive" but on Notebook or PC is working normally.

So, Please help me

Thank you in your advance.

2 REPLIES 2

Cyber Elite
Cyber Elite

Hello,

Mobile devices require an additional license for GP to function correctly. Do you have that license?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClG0CAK

 

Regards,

L5 Sessionator

Secondly, are you decrypting? QUIC and ESNI throw errors on mobile for this frequently. 

 

Related, are you able to confirm the mobile apps do not utilize secure renegotiation in their exchange? 

Help the community! Add tags & mark solutions please.
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!